Quality Management for Successful Public Administration Reform

The event "Quality Management for Successful Public Administration Reform" aims to immerse and present the pivotal role of total quality management in driving transformative reforms within the public sector in Ukraine.

Throughout the conference, attendees will have the opportunity to uncover innovative strategies and best practices aimed at bolstering the quality of public services, increasing user and employee satisfaction and performance management while aligning with EU objectives.

Hosted by the National Agency of Ukraine for Civil Service and the Centre for Adaptation of the Civil Service to Standards of the European Union (the Centre) in collaboration with the SIGMA Programme and the GIZ Regional Fund “Administrative reform in the Eastern Partnership”.